Frequently Asked Questions
Everything you need to know about our authentic Persian and Oriental rugs.
Are your rugs authentic and handmade?
Yes, every rug in our collection is 100% authentic and hand-knotted by skilled artisans. We source directly from traditional weaving centers and provide a certificate of authenticity with every purchase.
How do I care for and clean my Persian rug?
We recommend vacuuming your rug weekly without a beater bar and rotating it every six months to ensure even wear. For spills, blot immediately with a clean cloth; for deep cleaning, always consult a professional who specializes in handmade oriental rugs.
What is your shipping policy for oversized items?
We offer free standard shipping on all orders within the continental United States. Large area rugs are carefully rolled, wrapped in protective moisture-proof packaging, and delivered via specialized freight carriers to ensure they arrive in perfect condition.
Can I return a rug if it doesn't fit my space?
Absolutely. We offer a 30-day 'No Questions Asked' return policy. If the rug's colors or size aren't perfect for your room, you can return it for a full refund, provided it is in its original condition.
Do you offer rug padding?
Yes, we highly recommend using a high-quality rug pad to prevent slipping, protect your floors, and extend the life of your rug. You can add a custom-sized pad to your order during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you invest in the perfect heirloom piece.